What Does a Managed Service Provider Do?
A managed service provider, also known as a MSP, is a company that manages a business’s IT infrastructure, often remotely, to act as the “IT person” for the business. When it comes to pricing, there are various models that MSPs use to charge a business. Some MSPs charge very high monthly fees for basic services, and then upcharge for nearly everything else, and upcharge for technology purchases. At Central Jersey Tech, we serve our customers throughout Central Jersey with a reasonable per-user pricing structure without the typical upcharges that other businesses may charge.
Services Offered
At Central Jersey Tech, we strive to do everything that your own in-house IT person would do. You can get the same benefit of an in-house IT team at a fraction of the cost. Some of the services we can provide include:
Desktop support for end user
Maintenance and monitoring of servers and network equipment
Email maintenance, security, and monitoring
Documentation
Security training for staff
Assistance with hardware and software purchases
Vendor liaison for hardware and software
IT budgeting and upgrade planning
Disaster recovery
Remote System Setup
As more and more businesses move to virtual or remote access, Central Jersey Tech can help you set up your company so that all of your employees can access their workstations remotely. This can help reduce downtime, increase productivity and save costs.
Several guidelines and laws may require an employee to quarantine at home for at least 14 days as a result of exposure to COVID-19 or other diseases. When this happens, the employee may feel well enough to work, but could be restricted from accessing the office in person. Setting up remote access can allow the employee to still work as if the employee was sitting at their desk.
We can even help set up scanners, printers and other devices necessary for them to continue working efficiently.
User Support
Users are often the life-blood of a business. They need technology such as computers and printers and software to do their jobs. And our job is to make their jobs easier. We’ll do that by keeping your network healthy, working behind the scenes to have everything “just work”. We’ll be responsive to user requests for help, when they need it. We’ll reduce tech hurdles and burdens, so that your users become more productive.
Virus Prevention
Businesses could suffer data loss and significant expense when an employee clicks a spam email and enters information as a result of a phishing scam, or may inadvertently download software which can log data or otherwise breach the security of the company. We can present seminars to your staff to go over some of the common and more sinister data hack examples to help educate them on what to look for and when to call us.
If your employee gets an email they are unsure of, we are here to check it out and see whether it is safe to open. We can also set up your system to help prevent certain emails from being opened without prior approval.
Computer and Software
Purchase Consulting
Business often spend thousands of dollars unnecessarily on software they do not need, or computer equipment that is either too much for their needs, or too little which could cost more in the long run. The IT team at Central Jersey Tech can assist you with your technology purchases.
Our goal is to save you money, while keeping your systems operating safely and efficiently. Other IT companies often upcharge for technology purchases, sometimes charging 30% or more on top of the actual cost. We do not do that. We can guide you as to what to purchase, and can help with setup after purchase. It’s what your own IT person would do, right? That’s our goal. We want to be your “IT person” to help with your technology and system setup.
Contact Us Today
Contact us today for a free consultation to see how we can help save your business thousands of dollars each year!
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